Refund Policy for DGTASSETS Marketplace
At DGTASSETS, we strive to provide a seamless experience for both employers and freelancers. However, we understand that situations may arise where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.
1. General Refund Policy
- Refunds are applicable only for transactions involving services purchased through the DGTASSETS platform.
- All refund requests must be submitted through the platform's designated support channels within the specified time frames outlined below.
2. Eligibility for Refunds
Refunds may be requested under the following circumstances:
- Service Not Delivered: If the freelancer fails to deliver the agreed-upon service within the specified timeline and without prior communication, the employer may request a refund.
- Unsatisfactory Work: If the delivered service does not meet the agreed-upon requirements or quality standards, the employer may request a refund within [number of days, e.g., 7 days] of receiving the work. The employer must provide clear evidence of the issues.
3. Non-Refundable Services
Certain services may not be eligible for refunds, including but not limited to:
- Services that have already been accepted by the employer.
- Services rendered with no significant issues reported within the specified time frame.
- Any payments made for subscriptions or membership fees.
4. Refund Process
To initiate a refund request, employers must:
- Log in to their DGTASSETS account.
- Navigate to the "Order History" section.
- Select the relevant transaction and click on "Request Refund."
- Provide detailed information regarding the reason for the refund request, along with any supporting documentation.
5. Review and Processing Time
- Once a refund request is submitted, our support team will review the request and any evidence provided.
- Refund requests will be processed within [number of days, e.g., 7-10 business days]. The employer will be notified of the outcome via email.
6. Refund Method
Refunds will be issued to the original payment method used during the transaction. Depending on the financial institution, it may take additional time for the refund to reflect in the employer's account.
7. Changes to the Refund Policy
DGTASSETS reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and continued use of the platform will constitute acceptance of the revised policy.
8. Contact Us
For any questions or concerns regarding this Refund Policy, please contact our support team at support@dgtassets.com or visit our Contact page.
This Refund Policy aims to provide transparency and fairness for all users of the DGTASSETS marketplace. Thank you for choosing DGTASSETS for your freelancing needs!