Shipping policy

Digital Assets Shipping Policy

At Digital Assets, we are committed to providing a seamless shopping experience for both our digital and physical product offerings. Our shipping policy is designed to ensure you receive your products promptly and in perfect condition, whether they are downloadable digital items or tangible physical goods.

Digital Products:

1. Instant Delivery:
   • All digital products, including software, eBooks, online courses, and graphics, are available for immediate download upon purchase.
   • Once your payment is confirmed, you will receive an email with a download link or instructions to access your purchased digital items.
   • You can also access your digital purchases anytime by logging into your Digital Assets account and visiting the “My Downloads” section.
2. Access and Compatibility:
   • Ensure that you have the necessary software or hardware to use the digital products before making a purchase.
   • If you encounter any issues accessing your digital items, our customer support team is available to assist you.

Physical Products:

1. Order Processing:
   • Orders for physical products are processed within 1-2 business days.
   • You will receive a confirmation email with tracking information once your order is dispatched.
2. Shipping Methods:
   • We offer a range of shipping options to meet your needs, from standard to expedited delivery.
   • Shipping costs and delivery times vary depending on your location and the chosen shipping method.
   • The available shipping options and associated costs will be displayed at checkout.
3. International Shipping:
   • We ship worldwide. However, please note that international shipping times may vary based on customs and local postal services in your country.
   • Customers are responsible for any customs duties, taxes, or fees that may apply to international shipments.
4. Delivery Times:
   • Estimated delivery times for standard shipping are typically 3-7 business days for domestic orders and 7-14 business days for international orders.
   • Expedited shipping options are available for faster delivery.
5. Order Tracking:
   • Once your order is shipped, you will receive a tracking number via email.
   • You can track the status of your shipment through our website or the carrier’s tracking portal.
6. Packaging:
   • We take great care in packaging your physical products to ensure they arrive safely.
   • Fragile items are packed with additional protective materials to prevent damage during transit.
7. Shipping Restrictions:
   • Certain products may have shipping restrictions due to size, weight, or destination country regulations. These restrictions will be noted on the product page.

Returns and Refunds:

1. Digital Products:
   • Due to the nature of digital products, all sales are final, and we do not offer refunds or exchanges for downloadable items unless there is a proven defect or error in the product.
   • If you encounter any issues with your digital purchase, please contact our support team within 14 days of purchase for assistance.
2. Physical Products:
   • We accept returns of physical products within 30 days of delivery.
   • Returned items must be unused, in their original packaging, and in the same condition as when you received them.
   • To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and detailed return instructions.
   • Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
   • Refunds will be processed within 7 business days of receiving the returned item.

Customer Support:

For any questions or concerns regarding our shipping policy, please contact our customer support team. We are here to help ensure you have a positive shopping experience with Digital Assets.

• Email: support@dgtassets.com
• Phone: +63 9274087769
• Live Chat: Available on our website during business hours

Thank you for shopping with Digital Assets!